Privacy Policy
Last Updated: September 26, 2026
This Privacy Policy describes how PrepWithLaila (the "Site", "we", "us" or "our"), operated by STUDYCORE MATERIALS LTD, collects, uses, stores and shares personal information when you visit our website, purchase our products or contact our customer support team.
Website: https://prepwithlaila.com
Company: STUDYCORE MATERIALS LTD
Company Number: 17423464
Registered Country: United Kingdom
1. Collecting Personal Information
When you visit our website or place an order, we collect information necessary to operate our online store, process purchases, arrange deliveries and respond to customer inquiries.
The information we collect depends on how you interact with our website.
Device Information
When you visit our website, certain technical information may be collected automatically.
This may include:
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Your browser type and version
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IP address and approximate location
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Time zone and device information
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Cookie identifiers
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Pages and products viewed
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Website interaction and referral information
This information is used to operate our website, maintain security and understand website activity.
Order Information
When you place an order, we collect information necessary to process your purchase.
This may include your name, email address, telephone number, billing address, shipping address, order details and payment-related information.
Payments are processed through the payment services available at checkout. Payment providers may process your payment information according to their own privacy policies.
We use order information to process payments, arrange physical or digital product delivery, provide order confirmations, communicate with customers and maintain transaction records.
Customer Support Information
When you contact our customer support team, we collect the information you provide.
This may include your name, email address, telephone number, order number, message content and any documents or photographs submitted in connection with your inquiry.
We use this information to respond to questions, investigate order issues and handle returns, refunds and other customer service requests.
2. How We Use Personal Information
We process personal information for purposes connected with operating PrepWithLaila.
These purposes include fulfilling orders, processing payments, delivering products, responding to inquiries, maintaining transaction records, preventing fraud and operating our website.
Where permitted by applicable law, we may also use information for website analytics and marketing. Marketing communications and non-essential tracking are subject to the applicable consent and privacy requirements.
3. Lawful Basis for Processing
Where the UK GDPR applies, we process personal information on one or more of the following legal bases:
Performance of a contract: To process purchases, deliver products, manage orders and provide customer service.
Legal obligations: To maintain records and comply with applicable tax, accounting and other legal requirements.
Legitimate interests: Where necessary and proportionate, to maintain website security, prevent fraud, respond to inquiries and operate our business, provided these interests are not overridden by your rights.
Consent: Where required, for purposes such as non-essential cookies, certain analytics activities and electronic marketing.
You may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before your consent was withdrawn.
4. Sharing Personal Information
We share personal information with service providers where necessary to operate our business and provide our services.
These may include Shopify, payment processors, delivery carriers, digital product delivery providers, customer support services and relevant technical service providers.
Where enabled, analytics and advertising providers may also receive information in accordance with applicable privacy requirements and your consent choices.
We may disclose information where legally required or necessary to respond to a valid legal request.
Our store is powered by Shopify. Information about Shopify's privacy practices is available at:
https://www.shopify.com/legal/privacy
5. Analytics and Advertising
We may use analytics and advertising technologies to understand website activity and measure advertising performance.
Depending on the services enabled on our website, these technologies may collect information about pages viewed, interactions, purchases and advertising activity.
Where required by law, non-essential cookies and advertising technologies will be subject to your consent.
You can manage applicable cookie preferences through the privacy controls available on our website.
You can also manage certain advertising preferences directly through the relevant advertising providers.
6. Cookies and Similar Technologies
Cookies are small files stored on your device when you visit a website.
Our website uses cookies and similar technologies for functions such as maintaining shopping carts, supporting checkout, remembering preferences and operating the store.
Depending on the services enabled, additional cookies may be used for analytics or advertising purposes.
Essential Cookies
These support functions necessary for the operation of our online store, such as cart management, checkout, security and customer account access.
Analytics Cookies
Where enabled, analytics cookies help us understand how visitors interact with the website.
Advertising Cookies
Where enabled, advertising cookies may be used to measure advertising activity and support advertising-related functions.
Managing Cookies
You can manage your cookie preferences through the available controls on our website and through your browser settings.
Disabling certain cookies may affect some website functions.
The cookies used, their purposes and their retention periods depend on our current Shopify settings and installed applications.
7. International Data Transfers
Our business operates in the United Kingdom and uses service providers that may process personal information in other countries.
Where personal information is transferred internationally, we will use the safeguards required by applicable data protection laws.
You may contact us for information about international transfers relevant to your personal information and the safeguards that apply.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
This includes completing purchases, providing customer support, maintaining transaction records, resolving disputes and complying with applicable legal obligations.
Retention periods depend on the type of information and the purpose for which it was collected.
Where information is no longer required, we delete or anonymize it in accordance with applicable law and our retention procedures.
9. Automated Processing
Our e-commerce platform and payment providers may use automated systems to identify potential fraudulent transactions and protect customers and businesses.
Where automated processing is subject to specific legal requirements, the applicable rights and safeguards will apply.
Customers may contact us with questions about decisions affecting their orders.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of personal information in certain circumstances.
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Request restriction of certain processing.
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Object to processing based on legitimate interests.
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Object to direct marketing.
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Request data portability where applicable.
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Withdraw consent where processing is based on consent.
To exercise your rights, contact support@prepwithlaila.com.
We may request information necessary to verify your identity before responding.
We will review and respond to requests within the timeframe required by applicable law.
11. Rights of Customers in the United States
Depending on your state of residence and the privacy laws applicable to our business, you may have additional rights concerning your personal information.
These may include rights to access, correct or delete personal information and to opt out of certain uses of information for targeted advertising.
If these rights apply to you, contact our customer support team to submit a request.
12. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not intentionally collect personal information from children.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us.
13. Data Security
We use appropriate technical and organizational measures to protect personal information against unauthorized access, loss, alteration and disclosure.
Our store uses Shopify's e-commerce platform and supported payment processing services.
No method of internet transmission or electronic storage can guarantee absolute security.
If you have concerns about the security of your personal information, please contact us.
14. Third-Party Websites
Our website may contain links to third-party websites.
These websites operate independently and may have their own privacy policies.
We recommend reviewing the relevant privacy policies before providing personal information to external websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business operations, website functionality, service providers or applicable legal requirements.
The latest version will be published on this page with its updated date.
Where required by law, we will provide additional notice of material changes.
16. Contact Information
For questions about this Privacy Policy, requests concerning personal information or privacy-related complaints, please contact:
PrepWithLaila
Operated by STUDYCORE MATERIALS LTD
Company Number: 17423464
Registered Office
Office 1692, 85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom
Email: support@prepwithlaila.com
Telephone: +44 7770 102073
Website: https://prepwithlaila.com
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM (UK local time)
Saturday–Sunday: Closed
If you are dissatisfied with our response to a data protection complaint, you may also contact the UK Information Commissioner's Office (ICO):