Contact Us

We’re here to help. If you have any questions about our products, orders, shipping, or returns, our customer support team will be happy to assist you.

Email Support

Support@PrepWithLaila.com

Telephone

+447770102073

Business Hours

Monday – Friday
09:00 AM – 06:00 PM (GMT)

Response Time

We aim to respond to all enquiries within 24 business hours.

Business Information

Business Name

PrepWithLaila

Legal Entity

StudyCore Materials LTD

Company Number

17423464

Registered Address

85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom

Send Us a Message

We respect your privacy and do not share your information.

Need Help?

For faster assistance, please include your order number when contacting us regarding an existing order.

Our team can assist with:

Order
enquiries
Shipping
updates
Returns and
refunds
Product
information
General
support

Free Standard Shipping

Estimated delivery time: United Kingdom: 2–4 business days United States: 2–5 business days Tracking information is provided by email once your order has been shipped

United Kingdom: 2-4 Business Days
United States: 2-5 Business Days
SEE OUR SHIPPING POLICY

Email Us

Contact us with questions about study materials, existing orders, shipping or digital downloads.

Support@PrepWithLaila.com

14-Day Returns

Returns are accepted within 14 days of delivery. Items must be unused, in their original condition, and returned in the original packaging.

SEE RETURN & REFUND POLICY
HELP & SUPPORT

Frequently Asked Questions

Find answers about digital downloads, printed orders, shipping, returns, and contacting our team.

Use the contact form on this page. Please include your order number and the email address used at checkout.

The format is listed on each product page. Please check it before placing your order.

Check the delivery instructions sent to the email address used at checkout. If you cannot find or open your file, contact us with your order number.

Please read our Shipping Policy and review the shipping information shown at checkout.

Check the order emails sent to you. If you need further help, send us your order number through the contact form.

Our Refund Policy explains the applicable conditions. Contact us with your order number if you have a question about your purchase.

Contact us with your order number, a description of the issue, and clear photos of the item you received.